Refund & Return Policy
We hope you will love everything that you order from us but if something isn't quite right, you can follow the steps below. Please note that Fantastic Phones does not currently offer free returns or exchanges on products based on selection error, change of GB/Color/Cosmetic Condition, or change of mind. We also reserve the right to refuse service to any person engaging in fraudulent behaviour or abuse of our return policies.
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We offer refunds to the original form of payment, and depending on your payment method, funds can take up to 1-5 business days to come through
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A handling fee of $15 for the use and cost of our returns facility will be deducted from your refund, unless your item has been deemed as faulty
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Items must be received in original condition - no iCloud lock, device parts not being changed, no manual damage. If the returned item does not meet these conditions, your item will be returned to you at an additional charge
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Please use a reliable and trackable delivery service, and provide us with the tracking number once you’ve initiated a return. Please note that Fantastic Phones will not take responsibility for any returns lost or damaged in transit
FAULTY OR DAMAGED ITEMS